| NetZero Support Options |
We offer several support options for you. Our searchable knowledge base, frequently asked questions, user guides and other assisted support options provide a rich resource for gaining answers to your questions. |
 Self-help Options - Free |
Our support site is a great place to find answers to your questions - from connection problems to modifying your account information.
Use the search box to quickly find answers to your questions. |
Quick Links
Access Numbers | Connection Problems | Message Center | Other Email |
Norton AntiVirus Online | Norton Internet Security Online | Family Pack |
View your billing history | Update your account information
Check service details | Forgot / Change Password |
 Email Us - Free |
| Live Agent Email Support |
| | Representatives are available 24 hours a day, seven days a week.
Select a product to ask your question: |
Report Spam/Unsolicited Email |
| | To report spam, harassing, or otherwise offensive email, forward the message(s), including full headers, to spamdesk@support.netzero.com. To learn how to enable email headers, click here. |
 Call Us |
Get one-on-one, personal assistance over phone! Representatives are available 24 hours a day, seven days a week. |
| Technical Support |
| | NetZero Dialup & NetZero HiSpeed 3G
Call toll-free at 1-877-912-5866*
NetZero Security - Norton Products
Call 1-888-818-5673*
* A charge of US $1.95 per minute will apply. You must provide a valid credit card at the time of your call and all fees incurred will be charged to the card provided. You must be at least 18 years old or have a parent or guardian's permission to call. |
| Billing and Account Questions |
| | Call toll-free at 1-866-841-1442
Note: This phone line is for billing-related calls only; billing agents are unable to answer other types of inquiries. |
| Account Cancellation |
| | Call toll-free at 1-800-851-7908
Before you call, please have your NetZero email address and your credit card information available, to help us verify your account. |
Billing Center
