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Billing FAQs

Where can I get billing support?
When will I be billed for my service?
I am on a multi-month plan. What will happen to my service after my term expires?
Can I pay for a multi-month plan through my Phone Bill?
Who do I contact if I have a problem with my Telephone Bill charge?
If I pay through my phone bill, when will I be billed?
How do I activate my Platinum service if I am paying via my phone bill?
When will my Platinum service be activated if I signed up to pay by mail?
What should I do if I didn't print an invoice when I registered?
Who do I contact if I have questions about my payment?
Will I be notified once my payment has been received?
I am on a multi-month plan and pay by mail. What will happen to my service after my term expires?
What is an electronic check?
How do I activate my service if I am paying via electronic check?
What happens to my service if my electronic check payment is rejected?
Can I use an electronic check to pay for a multi-month plan?
When will I be billed if I am paying via electronic check?
How is my Electronic Check accepted over the Internet?
What will my bank statement look like if I am paying via electronic check?
Will the electronic check option work with banks outside the USA?
I sent my check or money order for the Platinum 12 month package. When is my account activated?
When does my Premium service end?
How can I cancel my NetZero Premium service?
Once I pay for a Premium service, will I be billed again automatically?
Where do I send a check or money order to pay for NetZero Platinum or NetZero HiSpeed 3G?
How many hours per month do I get with NetZero HiSpeed 3G?
What do I do if my credit card has been charged without my authorization?
Can I use my account on more than one computer?
Gift Certificate FAQs
I am on a multi-month plan and pay by cash. What will happen to my service after my term expires?
I made a payment with cash for my service. When is my account activated?
Where do I make my cash payment to pay for NetZero HiSpeed 3G?

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