We offer several support options for you. Our searchable knowledge base, frequently asked questions, user guides and other assisted support options provide a rich resource for gaining answers to your questions.
Self-help Options - Free
Our support site is a great place to find answers to your questions - from connection problems to modifying your account information.
Use the search box to quickly find answers to your questions.
Representatives are available from 10AM to 7PM Eastern Time, five days a week.
Select a product to ask your question:
Report Spam/Unsolicited Email
To report spam, harassing, or otherwise offensive email, forward the message(s), including full headers, to spamdesk@support.netzero.net. To learn how to enable email headers, click here.
Report Abuse
To report abuse, email us at abuse@support.netzero.net.
Call Us
Get one-on-one, personal assistance over phone! Representatives are available from 10AM to 7PM Eastern Time, five days a week.
Technical Support
NetZero Dialup & NetZero HiSpeed Call toll-free at
1-800-638-9376*
* A charge of US $25 per incident will apply. You must provide a valid credit card at the time of your call and all fees incurred will be charged to the card provided. You must be at least 18 years old or have a parent or guardian's permission to call.
Billing and Account Questions
Call toll-free at 1-800-638-9376
Note: This phone line is for billing-related calls only; billing agents are unable to answer other types of inquiries.
Account Cancellation
Call toll-free at 1-800-638-9376
Before you call, please have your NetZero email address and your credit card information available, to help us verify your account.
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