- Why should I choose NetZero over other Internet Service Providers?
NetZero offers the same Internet access as other competitors, such as AOL®, EarthLink and MSN, at less than half the cost!* Experience fast connections, reliable Internet service with thousands of access numbers nationwide and other great member benefits such as free email.
BACK TO TOP LEARN MORE
- What types of Internet access does NetZero offer?
NetZero offers the following Internet access service. Just click the link to learn more.NetZero HiSpeed 3G - The fastest dial-up surfing you can get! Includes 2 GB of email storage, Pop-Up Blocker, and Norton AntiVirus online!
NetZero Platinum - Unlimited Internet access - at the best price going!
Free Internet Access - Up to 10 hours of access a month.
BACK TO TOP LEARN MORE
- How can I switch to NetZero and cancel my existing Internet service?
NetZero features TrueSwitch, a free service that makes it easy to move to NetZero and start saving money. TrueSwitch helps you cancel your existing Internet service while moving all your personal data to your new NetZero account and notifying everyone about your new email address! Click here to learn more and make the switch to NetZero HiSpeed or Platinum today!
BACK TO TOP LEARN MORE
- I'm a Mac user. Can I use NetZero as my Internet Service Provider?
Yes. We currently offer NetZero Platinum for Mac users. If you already have a NetZero Platinum account for a PC but want to use NetZero on a Mac, simply visit my.netzero.net/s/download to download the NetZero Platinum software for your Mac. If you are a Mac user but do not currently have a NetZero account visit www.netzero.net from your Mac and sign up for a NetZero Platinum Mac account.
BACK TO TOP LEARN MORE
- Can I use Instant Messaging programs to chat with friends and family when I'm on NetZero?
Absolutely! NetZero is compatible with the most popular Instant Message programs such as Yahoo, AOL and ICQ.
BACK TO TOP LEARN MORE
- Does NetZero offer reliable dial-up connections?
NetZero has thousands of access numbers nationwide to make it easy for you to get online with fewer busy signals and disconnects. Plus, our exclusive Connection Commitment ensures that if you do not get online within the first month of your membership, you can call Technical Support FREE at 1-866-841-1442. To check to see what access numbers are available in your area, click here.
BACK TO TOP LEARN MORE
- Do I get an email account with my NetZero subscription?
Of course! When you sign up for NetZero Internet access, you also receive a free NetZero email address with up to 2 GB of storage. That's plenty of room for you to receive, store, file and organize more emails. Plus, with the NetZero Message Center you can check your NetZero email account from any computer with Internet access.
BACK TO TOP LEARN MORE
- Can I have multiple email accounts with NetZero?
Yes. You can set up multiple free email addresses with NetZero. Every member in your household can have his or her own email address with a separate Member ID login and password.
BACK TO TOP LEARN MORE
- What other products or services does NetZero offer?
NetZero is more than a great value-priced Internet Service Provider! We also offer compelling products that are sure to enhance your online experience. Click on the links below to learn more about these useful products.NetZero Premium Email Services - Store more messages, photos and file attachments and stay organized with features and tools that save you time and help you stay connected.
NetZero Family Pack - Games, greetings, and education.
Online Protection - Norton AntiVirus and Norton Internet Security Online, brought to you by NetZero.
BACK TO TOP LEARN MORE
- Will there be any additional expenses, such as phone charges?
NetZero does not charge any additional phone charges. However, depending upon the NetZero access numbers you choose, your location and your calling plan, you may incur toll charges and long distance charges in excess of local service charges on your telephone bill.
To find out whether you will incur any charges, and if so, the amounts of such charges, please contact your local telephone company. You are responsible for all such charges.
BACK TO TOP LEARN MORE
- How do I contact NetZero if I need technical or customer support?
NetZero offers 24-hour support including extensive free online support and live email support to help solve any technical or customer-related issues you may have. You can access the support pages by visiting www.netzero.net/support or by clicking the Help tab on your NetZero Start Page.
As part of our Connection Commitment, if you are within your first month of service and cannot get online, you may call technical support free of charge. After your first month of service, you can also talk live to a NetZero support representative for $1.95 per minute ($2.95 CDN/min in Canada).
BACK TO TOP LEARN MORE
|
